Phân tích đề IELTS Speaking Part 2 Tháng 3/2026 - Đề số 2

Ver. 1

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Ver. 2

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I want to talk about a time I received good service. It was when I bought an item from a luxury fashion brand store in the city mall. I first heard of this brand because many fashion gurus recommended it on social media. Since I’d read lots of good reviews about this brand, I decided to shop at the store myself to see if it was as good as advertised.

So, I bought a handbag from this brand. I carefully chose a bag that I really liked. Sadly, the bag’s clasp broke just a week later. Immediately, I got back to the store and explained what had happened. From what I’ve searched on the Internet, they usually just fix the clasp, which would take about a month. However, because I told the staff I really needed the bag right away, they checked it and quickly offered me a new one. They also gave me some vouchers as an apology.

I’d like to share a time when I received excellent service. The service was from a luxury fashion brand store downtown. This was why I thought the brand should be reliable and offer quality products. I first got to know this brand on social media through many advertisements. Frankly speaking, this brand’s fashion items looked elegant and stylish. 

So, I bought a handbag from this brand. I was very excited when I got it. However, disappointingly, only after a week, the bag’s clasp broke. You know, it was a luxury brand, and I expected it to be durable. Then, I came back to the store. At that time, the staff really respected me and listened carefully to what had happened. Usually, it would take them about a month to fix the clasp. But since I told them I wanted the bag immediately, they offered me a brand new bag and gave me some vouchers. I was so surprised and thankful.

Ver. 1

Miêu tả đoạn kết

Ver. 2

Rút ra bài học

What I really liked about the service was that the staff were nice and friendly. Also, they were trying their best to give me the best solution. So, the whole process was easy and didn’t take a lot of time. Walking out of the store, I was totally happy with their service.

I really enjoyed the customer service here because the staff was warm and attentive. They cared about my problem with their product. What’s more, I learnt that good service isn’t just about being perfect, but it’s also about how businesses treat their customers when there’s a problem.

Ver. 1

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Ver. 2

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I’d like to talk about a time when I experienced decent service. It was when I shopped at a luxury fashion brand. Their store was located downtown. At first, I came across this brand via social media. I remember their handbags were on many influencers’ wish lists. So, I decided to buy one to see whether it was truly worth the hype. 

I carefully chose a bag that I thought was trendy and eye-catching. But you know what, just after a week, the bag’s clasp broke. Once that happened, I rushed to the store and told them my problem. Normally, the brand would fix the clasp only and it would take them about a month to finish. However, as I kept telling them I needed it right away, they actually offered me an exchange for a brand new bag. Honestly, I didn’t expect to receive such a big deal. Also, they gifted me some vouchers for their other items to apologize, which was so nice of them to do so.

I'd like to talk about a time when I got really good service from a luxury fashion brand. This brand had a store in the city center. I first got to know this brand from social media. Back then, so many influencers that I followed highly recommended handbags from this brand. And to be honest, their handbags were actually well-designed and looked elegant. So, I gave it a try.

I was browsing their website for hours before indulging in a classic but chic flap bag. I was so happy because that bag really matched my personality. But what a pity when the bag’s clasp broke just a week later. I was a little bit disappointed, cause, you know, the bag was a high-end item, and I spent a fortune on it. Anyway, I returned to the store. I expected to get the bag back after a month or so, because that was how the brand would usually do when there was a problem with their products. However, to my surprise, after I explained that I needed it urgently, the staff offered me a brand new one as an exchange. What made it even better was that they also gave me some vouchers for my next shop there. Frankly speaking, they truly made a good impression on me.

Ver. 1

Miêu tả đoạn kết

Ver. 2

Rút ra bài học

In the end, I was genuinely happy with how the brand handled my situation. The staff was so responsive and empathetic that I felt like I was actually their VIP customer. They literally went to great lengths to give me the best solution. What’s more, they made everything seem quick and effortless. I didn’t have to lift a finger other than tell my needs. This is why I look forward to shopping at this brand’s store again.

I was grateful for the decent customer service I received. It was how the staff respected me and listened to my desire that really won my heart. The brand also took full responsibility for their products, which was so professional of them. What’s more, I could clearly see the benefits of shopping at the brand’s official store. And most importantly, I learnt that good service is not just about perfection, it’s also about how a business listens to and takes care of its customers.

Ví dụ: wish list

→ danh sách những điều mong muốn

Người đọc tự đặt các câu hỏi cho bản thân, ví dụ: 

• What do I really want to buy?

• Is the item / experience hard to afford?

→ The luxury handbag has been at the top of my wish list. 

Ví dụ: 

Tình huống: Ví dụ vấn đề: Muốn nói: “chi rất nhiều tiền cho món đồ nào đó ”

→ nhưng không biết diễn đạt “chi rất nhiều tiền” thế nào cho tự nhiên

Ví dụ: 

Tra từ điển / AI với câu lệnh:

• “How to say spend a lot of money on something  in IELTS Speaking”

Gợi ý từ/cụm từ:

• cost an arm and a leg

• spend a fortune

Câu hoàn chỉnh áp dụng cho bài nói:

The bag was a high-end item and I spent a fortune on it.