Describe a time when you received good service in a shop/store
Bài mẫu chủ đề Describe a time when you received good service in a shop/store
Describe a time when you received good service in a shop/store. You should say:
and explain why you think the service was good. |
Phân tích đề bài
Thí sinh cần phải mô tả về một lần nhận được dịch vụ tốt tại cửa hàng. Các từ khóa quan trọng ở đây là “received good service” và “in a shop/store”. Sau đây là sơ đồ tư duy bao gồm các khía cạnh của đề bài mà thí sinh cần giải quyết:
introduction + where the shop is: excellent, electronics shop, shopping mall downtown. why and when you went to the shop: last weekend, new pair of headphones, work and relaxation, couldn’t wait, replace. what service you received from the staff: outstanding, greeted me with a smile, good headphones, explain the features, sound quality and comfort, patient, didn’t rush. explain why you think the service was good: feel welcome and comfortable, pushy, genuinely wanted to help, rare to come across, a positive impression . conclusion: definitely come back, enjoyable and stress-free. |
Bài mẫu
introduction | Today, I want to share an experience when I got excellent service at a store, and it happened at an electronics shop in a shopping mall downtown. |
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where the shop is | ||
why and when you went to the shop | I visited the store just last weekend because I needed a new pair of headphones. My old ones had stopped working, and since I use them a lot for work and relaxation, I couldn’t wait any longer to replace them. |
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what service you received from the staff | The service I received was outstanding. As soon as I walked in, one of the staff members greeted me with a smile and asked how they could help. I explained that I was looking for good headphones, and the staff didn’t just show me a few options—they took the time to explain the features of each model. They also let me test out different pairs so I could compare the sound quality and comfort. What really stood out was how patient they were; they didn’t rush me at all, even though I took a while to decide. |
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explain why you think the service was good | I think the service was great because the staff made me feel welcome and comfortable. They were not pushy at all, which I really appreciated, and it felt like they genuinely wanted to help me find the right product. It’s rare to come across such good customer service these days, so this experience really left a positive impression on me. |
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conclusion | Overall, I was really happy with the whole experience. I left the store with a great pair of headphones, and I’ll definitely come back to that shop next time I need anything electronic. It wasn’t just about the product—they made the whole shopping process enjoyable and stress-free." |
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Tham khảo thêm:
Describe a place you know where people can see a lot of wildlife (e.g. animals, birds, insects)
Describe something that you did with someone/ a group of people
IELTS Speaking Part 3 Sample
1. What kinds of things do people write online reviews about in your country?
Câu trả lời mẫu: In my country, people write online reviews about a broad range of things. This includes restaurants, hotels, products, services, movies, and even personal experiences with businesses or public places. Essentially, anything that can be bought, visited, or experienced might be subject to an online review.
Phân tích từ vựng:
A broad range: A wide variety or extensive selection of something.
Phát âm: /ə brɔːd reɪndʒ/
Dịch: phạm vi rộng
Ví dụ: "The store offers a broad range of products" (Cửa hàng cung cấp nhiều loại sản phẩm).
Be subject to: To be likely to experience or be affected by something.
Phát âm: /bi ˈsʌbdʒɪkt tuː/
Dịch: chịu ảnh hưởng, phải tuân theo
Ví dụ: "The plan is subject to approval from the board" (Kế hoạch phải được hội đồng phê duyệt).
2. Why do some people write online reviews?
Câu trả lời mẫu: People write online reviews for a few reasons. Some want to share their positive experiences to help others make informed choices or to commend a business for excellent service. Others might want to warn future customers about a poor experience or a product that didn’t meet expectations. Also, writing reviews can provide a sense of community and influence, as reviewers know their opinions may impact a business's success or help improve a service.
Phân tích từ vựng:
Make informed choices: To make decisions based on knowledge and understanding of the options.
Phát âm: /meɪk ɪnˈfɔːmd ʧɔɪsɪz/
Dịch: đưa ra quyết định sáng suốt
Ví dụ: "Customers should make informed choices when buying insurance" (Khách hàng nên đưa ra quyết định sáng suốt khi mua bảo hiểm).
Didn’t meet expectations: To fail to achieve the desired or anticipated outcome.
Phát âm: /dɪdnt miːt ˌɛkspɛkˈteɪʃənz/
Dịch: không đáp ứng kỳ vọng
Ví dụ: "The product didn’t meet expectations, leading to customer complaints" (Sản phẩm không đáp ứng kỳ vọng, dẫn đến khiếu nại từ khách hàng).
A sense of community and influence: Feeling part of a group and having the ability to affect or shape opinions or decisions.
Phát âm: /ə sɛns əv kəˈmjuːnɪti ənd ˈɪnflʊəns/
Dịch: cảm giác thuộc về cộng đồng và có ảnh hưởng
Ví dụ: "Social media gives users a sense of community and influence" (Mạng xã hội mang lại cho người dùng cảm giác thuộc về cộng đồng và có sức ảnh hưởng).
3. Do you think that online reviews are good for both shoppers and companies?
Câu trả lời mẫu: Absolutely, online reviews can be beneficial for both shoppers and companies. Shoppers get insights from real users that help them make better-informed decisions. For companies, positive reviews can boost credibility and attract more customers. Even negative reviews can be useful if companies take them as feedback to improve their products or services. Essentially, it’s a feedback loop that, if used constructively, can enhance consumer satisfaction and business quality.
Phân tích từ vựng:
Boost credibility: To increase trustworthiness and reliability.
Phát âm: /buːst ˌkrɛdɪˈbɪlɪti/
Dịch: tăng độ tin cậy
Ví dụ: "Positive reviews help boost the credibility of a brand" (Những đánh giá tích cực giúp tăng độ tin cậy của thương hiệu).
A feedback loop: A process where the results of an action are used to improve future actions.
Phát âm: /ə ˈfiːdbæk luːp/
Dịch: vòng phản hồi
Ví dụ: "Customer surveys create a feedback loop that helps improve services" (Các cuộc khảo sát khách hàng tạo ra vòng phản hồi giúp cải thiện dịch vụ).
Enhance consumer satisfaction: To improve the level of happiness or contentment among customers.
Phát âm: /ɪnˈhɑːns kənˈsjuːmə ˌsætɪsˈfækʃən/
Dịch: nâng cao sự hài lòng của khách hàng
Ví dụ: "Fast delivery can enhance consumer satisfaction" (Giao hàng nhanh có thể nâng cao sự hài lòng của khách hàng).
4. What do you think it might be like to work in a customer service job?
Câu trả lời mẫu: Working in customer service can be quite challenging but also rewarding. It often requires patience and empathy, as dealing with unhappy customers can be stressful and demanding. However, it also offers opportunities to solve problems and make a positive impact on someone’s day. Success in this role depends on the ability to stay calm under pressure, communicate clearly, and respond effectively to a variety of needs and complaints.
Phân tích từ vựng:
Empathy: The ability to understand and share the feelings of others.
Phát âm: /ˈɛmpəθi/
Dịch: sự thấu cảm
Ví dụ: "Empathy is essential in customer service to build trust" (Sự thấu cảm rất quan trọng trong dịch vụ khách hàng để xây dựng niềm tin).
Make a positive impact on someone’s day: To improve another person’s mood or experience in a meaningful way.
Phát âm: /meɪk ə ˈpɒzɪtɪv ˈɪmpækt ɒn ˈsʌmwʌnz deɪ/
Dịch: tạo ảnh hưởng tích cực cho ai đó trong ngày
Ví dụ: "A kind gesture can make a positive impact on someone’s day" (Một cử chỉ tử tế có thể tạo ảnh hưởng tích cực cho ai đó trong ngày).
5. Do you agree that customers are more likely to complain nowadays?
Câu trả lời mẫu: It does seem that way, partly because the internet makes it easier to voice complaints more publicly and immediately. Social media and review platforms give customers powerful platforms to express their dissatisfaction. Moreover, as consumer expectations for quality and service continue to rise, businesses are more likely to hear about it when those expectations aren't met.
Phân tích từ vựng:
Voice complaints: To express dissatisfaction or report an issue.
Phát âm: /vɔɪs kəmˈpleɪnts/
Dịch: nêu lên khiếu nại
Ví dụ: "Customers voiced complaints about the poor service" (Khách hàng nêu lên khiếu nại về dịch vụ kém chất lượng).
Express their dissatisfaction: To communicate feelings of unhappiness or disappointment.
Phát âm: /ɪkˈsprɛs ðɛə ˌdɪsˌsætɪsˈfækʃən/
Dịch: bày tỏ sự không hài lòng
Ví dụ: "Many users expressed their dissatisfaction with the product" (Nhiều người dùng đã bày tỏ sự không hài lòng với sản phẩm).
6. How important is it for companies to take all customer complaints seriously?
Câu trả lời mẫu: It's crucial for companies to take customer complaints seriously. Addressing complaints can prevent minor issues from escalating and can help maintain a company’s reputation. Responsive customer service fosters trust and loyalty among consumers, which are key for long-term business success. Ignoring complaints, on the other hand, can lead to dissatisfaction and deter customers from returning, which in turn may negatively impact a business.
Phân tích từ vựng:
Take customer complaints seriously: To treat customers’ concerns with importance and respond appropriately.
Phát âm: /teɪk ˈkʌstəmə kəmˈpleɪnts ˈsɪərɪəsli/
Dịch: coi trọng khiếu nại của khách hàng
Ví dụ: "Good companies take customer complaints seriously and address them promptly" (Các công ty tốt luôn coi trọng khiếu nại của khách hàng và giải quyết chúng kịp thời).
A company’s reputation: The general perception or image that the public has of a business.
Phát âm: /ə ˈkʌmpəniz ˌrɛpjuˈteɪʃən/
Dịch: danh tiếng của công ty
Ví dụ: "Customer reviews greatly influence a company’s reputation" (Những đánh giá của khách hàng ảnh hưởng lớn đến danh tiếng của công ty).
Bài viết trên đã chia sẻ bài mẫu IELTS Speaking chủ đề Describe a time when you received good service in a shop/store. Người học có thể tham khảo những ý tưởng và từ vựng này để áp dụng cho bài nói của mình.
Tác giả: Lê Hoàng Tùng
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